Please be in contact with us!
We’re here to help. If you have any questions about your order, our products, or need assistance, please reach out to us through one of the channels below:Monday to Friday, 9:00 AM – 6:00 PM (GMT) 📧 Email Support at
hello@marchier.com
We aim to respond within 24–48 business hours.
FAQ
Frequent QuestionsYes. Our models are built with professional sealing, allowing safe contact with water in situations like handwashing, rain, or even swimming (check each model’s specific rating). We don’t recommend deep diving to preserve the mechanism’s durability.
No. All our models feature sapphire crystal or premium mineral glass, materials highly resistant to scratches and daily impacts. This ensures your watch keeps its flawless look for years to come.
Our straps are made from 316L hypoallergenic stainless steel or premium treated leather. They don’t oxidize, corrode, or cause irritation, even with long-term wear.
All watches come with a 1-year official warranty against manufacturing defects. We also offer a 30-day hassle-free return and exchange policy, in case you’re not satisfied.
Absolutely. We work exclusively with original and unique timepieces, each going through strict quality control. Our goal is to deliver watches that combine sophisticated design with mechanical precision.
Free Shipping: 7–14 business days.
Express Shipping (€6.90): 2–7 business days.
Every order comes with a tracking code sent via email once shipped.
If your watch has any manufacturing defect, our support team will replace it at no extra cost. Just contact our customer service and we’ll take care of everything.